I connect
The reviews of Brit Hotel La Côte des Havres
Indice de
Satisfaction client
Satisfaction client
94 %
the 02/08/2025
couple - Date of stay : 27/07/2025
couple - Date of stay : 27/07/2025
We were extremely disconcerted when we arrived at about 15.15 to find the hotel closed and nobody available to admit us. We tried to telephone the number on the night access door but only got the answer service asking us to leave a message. After some time, two hotel guests arrived and opened the night door for us and tried again to phone. Fortunately they were able to make contact with a member of staff who told them that reception would not be open until 16.0. We therefore had to wait another 20 minutes before we could check in. Otherwise the hotel met our requirements.
Hotelier's response : Dear Price,
Thank you for taking the time to share your experience with such detail and precision. We sincerely regret the inconveniences you encountered upon your arrival, particularly the wait at the entrance of the hotel and the difficulty in obtaining assistance before the reception opened.
Please be assured that your feelings regarding the welcome are taken very seriously and are receiving our attention. However, I did try to respond to you, and once the call was accepted, no one answered.
We also take note of your comments regarding the room, particularly its size compared to your previous stay as well as the issue encountered with the hangers.
For your information, all our rooms are of the same size... as for the hangers, we provide others when customers request them.
Your satisfaction remains our priority, and we thank you for highlighting both the positive aspects as well as areas for improvement, which will allow us to continuously evolve.
Margot
the 04/02/2025
Alone - 60-69 years - Date of stay : 03/02/2025
Alone - 60-69 years - Date of stay : 03/02/2025
It was just perfect with no issues
Hotelier's response : Sir,
Thank you very much for your kind comment towards the team.
We hope to see you again soon.
Margot
the 27/09/2024
couple - 70-79 years - Date of stay : 26/09/2024
couple - 70-79 years - Date of stay : 26/09/2024
Will be very happy to use the hotel again.
the 29/06/2024
couple - 70-79 years - Date of stay : 27/06/2024
couple - 70-79 years - Date of stay : 27/06/2024
Enjoyed our stay, very good when travelling with dogs, would stay again.
From Sally C., the 08/04/2024
Friends - Date of stay : 07/04/2024
Friends - Date of stay : 07/04/2024
One of the nicest and friendliest hotel that we've stayed in